Who We Are

   "We are large enough to ensure maximum production, yet small enough to give each client the service and attention they expect and deserve."

Credit Collection Partners (CCCP) was built on the foundation of Service, Compliance, and Results. These are the principles that have made CCP a thriving company since our inception in 1938. We are large enough to ensure maximum production, yet small enough to give each client the service and attention they expect and deserve. Unlike some of our larger competitors, CCP never uses offshore or nearshore agents for our contracts. All services will be conducted using staff based in the United States.

CCP understands the unequivocal necessity for accuracy, integrity, and professionalism. These doctrines, along with our customer service support and accessibility have earned us an exemplary reputation.

Application of these principles has made CCP experts in the field of government collections, with government clients in over three-fourth the State of Illinois and several municipal courts and parishes in Louisiana. These same standards are also practiced by our dedicated staff specializing in healthcare collections.

There are other companies that do what we do, but there are none that do it the way CCP does!

Meet the Leadership Team

Rick Bonitzer

President/CEO

As CEO since 2012, Rick helped create, design, and implement an entirely cloud-based operation. Rick works with computer software providers to streamline the collection process by developing methods for transferring the necessary data with ease. Rick also works closely with the Illinois Comptroller’s Office, Local Debt Recovery Program, to streamline the process for our clients.

Becky Jansen

Vice President/Director of Sales

Prior to joining CCP in 2013, Becky worked in county government for 24 years. She is the former Circuit Clerk of Effingham County, IL, and is currently an active board member for the Illinois Association of County Officials (IACO), past president of the Illinois Association of Court Clerks (IACC), and past board member of the Illinois Criminal Justice Information Authority (ICJIA). Becky provides oversight of the sales process from contract negotiations, implementation, and continuation of customer service.

Tammy Sours Bell

Director of Court Consulting

Tammy joined CCP in 2017, bringing with her 27 years’ experience working for county and state government in the Judicial Branch. She worked for the Sangamon County Circuit Clerk’s Office for 8 years and the Administrative Office of the Illinois Courts (AOIC) for 19 years. Tammy has insight into many areas of the legal process and is our primary consultant.

Megan Bryant

Director of Operations and Client Support

Megan has been with CCP since 2010; starting her career as a collector, and working her way up, she is an expert in the collection process. In her current role, she ensures the fundamentals of collection contracts are carried out from executive management to the front lines. Megan is also an elected Alderman and sits on the Taylorville, Illinois, City Council.

Our Markets

Government

Cities, Counties, Courts, Districts, Municipalities and Parishes

Consulting

IL Circuit Court Clerks

Healthcare

Clinics, Hospitals, Labs and Physicians

Utility

Electric, Gas and Water

Secure Technology

CCP has adopted the most advanced, secure, cloud-based, accounts receivable management platform solution on the market. This platform has afforded us the luxury of integrating the best, most advanced, cutting edge technology available in call center environments today.

 

Values

...
Transparency

CCP's client portal allows our clients to review all points of contact made by our employees with account holders. All phone conversations with account holders are recorded and available for our clients to review at will, 24/7.

Our unparalleled level of transparency and account access sets CCP apart from the rest!

...
Data Security

Your sensitive and confidential data is safe with us!

CCP utilizes InterProse web-based collection software. InterProse provides the highest security and compliance certifications to its users, with Amazon Web Services for data storage, encryption of sensitive data fields, and data backup/storage in real time.

CCP’s use of cloud-based servers ensures that data is always accessible and secure. CCP does not store account holder information locally.

...
Fair Collection Practices

Calling times to account holders are managed by our collection software, ensuring that call schedules are always compliant with the federal Fair Debt Collection Practices Act and well within the scope of the Bureau of Consumer Protection.

CCP must work with third-party data vendors to obtain current contact information. When third- party data provided to CCP results in an error we immediately remove the incorrect data from our system and never contacted again.

CCP responds to account holders in a professional and timely manner, typically within 24 hours of receiving an inquiry. Our approach to resolving account holder inquiries explains why our overall satisfaction rate is among the best in the industry and the State of Illinois.

Awards

Best Places to Work In Collections

June 2019

As Published in insidearm.com

Best Call Centers to Work For

June 2018

As Published in insidearm.com

Top 10 Innovative Agencies

November 2018

As Published in Collection Advisor

Best Call Centers to Work For

June 2021

As Published in insidearm.com

 

Memberships

Contact Us

Credit Collection Partners

CCP was built on the foundation of Service, Compliance, and Results. These are the principles that have made CCP a thriving company since our inception in 1938.

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