Credit Collection Partners is an 80-year-old Taylorville, Ill.-based government collection agency that contracts with 73 downstate Illinois county state’s attorneys to recoup fines owed by defendants found liable in the county courts. CCP ensures the counties collect fines rightfully owed that help to fund critical court and county-sponsored programs, such as probation services, court security, and other critical social services for county residents.
CCP has recovered over $17 million for critically underfunded court- and county-sponsored services, as well as fines and fees that fund restitution directly owed to crime victims, including those affected by violent crimes and drunk drivers.
Our online client portal allows our clients to review all points of contact with defendants by CCP employees. Every phone call and conversation is recorded and available for review to our clients 24/7 without notice to us. Further, calling times are managed by our collection software, ensuring that our call schedule is always compliant with federal fair debt collection practices and well within the scope of the Bureau of Consumer Protection.
In order to identify and connect with defendants who owe fines and fees, CCP must work with third-party data vendors to obtain current contact information. When third-party data provided to CCP results in an error, our call center agents immediately remove the incorrect data from our system. This "wrong party" is never contacted again and not inconvenienced in any way going forward.
CCP responds as quickly as possible to complaints from consumers, typically within 24 hours of receiving a complaint. That explains why our overall satisfaction rate is among the best in the industry and the State of Illinois.
"The team at Credit Collection Partners is always very professional and timely in their work, helping to secure revenue for smaller, rural counties who otherwise wouldn't receive this funding that goes to support critical court and county services. They really do a great job, and much of it is because they know how to 'walk the walk.' Many CCP employees have served in county government, or state government, posts, so they know how to navigate the different court and county programs, which enables them to solve problems and answer questions for their customers in real time."
Macoupin County previously attempted to oversee all collection of outstanding fines internally within the State’s Attorney’s Office. Pay or Appear notices were sent to defendants, many of which were ‘mail returned’, but rarely did these court appearances result in meaningful payment of fines. The substantial investment in collective court time (i.e. Judge’s, State’s Attorney’s, Circuit Clerk’s, & staff) and back office time far outweighed the payments that resulted. We knew there was a better way. I entered into an agreement with CCP in February 2019 and the first 8 months of professional collections resulted in the recovery of over $187,000 dollars. We are all amazed at the amounts and the names that are on the weekly remittance reports from CCP. The Macoupin County State’s Attorney’s Office and the Circuit Clerk’s Office couldn’t be happier with the decision to partner with CCP!
"I can't say enough good things about CCP! Having Becky Jansen, a former Circuit Clerk, on their team is such a plus! With her knowledge of Circuit Clerk operations, her expertise in getting the collection process started is amazing! She is a great help to me and my staff, along with Rick and Megan. They really take the time to answer questions and always return phone calls promptly."
"CCP is so highly integrated with the Goodin Associates Collection interface that it makes placing cases for collection and reporting transactions/adjustments a breeze! Becky Jansen is there every step of the way to ensure your staff knows how to use it."
CCP has been a longstanding corporate citizen in Taylorville, Ill., and supports many area nonprofits and community groups throughout central Illinois that provide services and benefits for veterans, youth and small business owners. A significant percentage of CCP's annual profit is budgeted and goes toward charitable efforts. Our beneficiaries include:
CCP also has been a longtime sponsor and supporter for industry associations that advocate for the highest operational standards and fair practices, including the International Association of Credit and Collections Professionals and the Illinois Collectors Association.
CCP has thousands of consumer interactions daily. We believe each consumer deserves to be treated with dignity and respect in all communications with our professional account representatives. If you have a question or concern about your interaction with a CCP employee, please use the following form to share it with us. A CCP Compliance representative will contact you directly to address your concern in a timely manner.